Frequently Asked Questions | Kbeauty Canada
Got questions about shopping with Kbeauty Canada? We've put together answers to the most common things our customers ask, from product authenticity to shipping and beyond. If you don't find what you're looking for here, feel free to reach out to our team directly.
How do I know the products on Kbeauty Canada are authentic?
Every product we sell is sourced directly from Korean brand companies, manufacturers, and legitimate wholesalers in Korea. We never purchase through grey-market channels or unauthorized third-party resellers. Counterfeits are a real problem in the K-beauty space (Korean firms lost $362 million to counterfeit goods in the first five months of 2025 alone), so we take sourcing seriously to protect our customers.
What brands does Kbeauty Canada carry?
We stock over 50 well-known Korean brands, including Medicube, COSRX, Beauty of Joseon, Laneige, Numbuzin, and Skin1004. Our collection is updated regularly as new products trend in Korea, so there's always something fresh to explore.
Do I have to pay customs duties or hidden fees when ordering?
No. Because we're based and warehoused in Canada (Toronto/Mississauga), your order ships domestically. You'll only pay standard shipping costs and applicable Canadian taxes at checkout. There are no international duties, brokerage fees, or surprise charges.
How much does shipping cost, and how long does delivery take?
We offer free shipping on Canadian orders over $59 (with some exceptions for PO boxes and certain remote areas). Orders ship within 1 to 2 business days. If you're in the Greater Toronto Area, expect delivery in 2 to 5 business days; other provinces typically receive packages in 4 to 14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can follow your package in real time. We also take photos and videos when packing and dispatching orders as proof of shipment, giving you extra peace of mind.
What payment methods do you accept?
We accept major credit cards and other secure online payment options. All transactions are processed through encrypted checkout, so your payment information stays protected.
Can K-beauty products help with specific skin concerns like acne, dryness, or sensitivity?
Absolutely. Korean skincare is formulated to target a wide range of concerns, including acne, dryness, sensitivity, hyperpigmentation, fine lines, and dullness. Many K-beauty formulas use gentle, naturally derived ingredients that work well even for sensitive skin. If you're unsure where to start, check out our blog for ingredient breakdowns and routine guides tailored to different skin types.
Are the products you sell compliant with Canadian regulations?
Yes. Health Canada regulates imported cosmetics through the Cosmetic Ingredient Hotlist, which lists prohibited and restricted ingredients. All products we carry meet these Canadian standards, so you can shop with confidence knowing everything on our shelves is compliant.
Do you offer wholesale or private-label services?
We do. Kbeauty Canada provides wholesale and vendor services, marketing and selling products through online and offline channels across North America at competitive prices. We also offer OEM/ODM services through our KBeauty Penta Kare program, backed by a GMP-certified warehouse, for entrepreneurs looking to create their own Korean cosmetic brand.
Do you sell only Korean beauty products, or do you carry other brands too?
While Korean skincare and makeup remain our core focus, we're expanding into J-Beauty (Japanese beauty) and select European products as well. Our goal is to bring you the best of Asian and global beauty innovation, all shipped from our Canadian warehouse with no import hassles on your end.