FAQ

1. What is K-Beauty, and why is it so popular?

K-Beauty refers to Korean skincare and cosmetics that focus on gentle, effective formulas, multi-step routines, and innovative ingredients. It’s popular worldwide because of its high quality, affordable pricing, and visible results.

2. Does KBeauty.ca sell authentic Korean skincare products?

Yes. At KBeauty.ca, we only source 100% authentic products directly from Korea through trusted distributors. We do not sell counterfeit,.

3. How do you know if the products are fake or real? 

The rise of K-beauty has caused counterfeit Korean skincare products to become a significant issue. As a Korean-Canadian owned company importing Korean skincare products directly from brand companies, manufacturers, and the regimate wholesalers in Korea, some online stores sell the products at unfeasible prices and deep discounts. If that is the case, it is a valid reason to believe likely counterfeit products. 

4. Which Korean skincare brands can I find on KBeauty.ca?

We carry many well-known Korean brands, including Medicube, COSRX, Beauty of Joseon, Laneige, Numbuzin, Skin1004, and more. Our collection is updated regularly as new products trend in Korea.

5. How long does shipping take within Canada?

Orders within Canada typically ship within 1-2 business days, and delivery times vary depending on your province. Most customers in the GTA receive their packages in 2–4 business days, and 4-7 business days for other provinces. Note that there is NO ONE DAY Service available; even with Xpresspost, it will take 2 to 4 days depending on the shipping address. 

6. Do you ship outside of Canada?

Currently, KBeauty.ca primarily serves Canadian customers. However, we also ship to select international destinations. Shipping rates and times are calculated at checkout.

7. What skin concerns can Korean skincare help with?

K-Beauty products are known for targeting a wide range of skin concerns, such as acne, dryness, sensitivity, hyperpigmentation, fine lines, and dullness. Many formulas focus on soothing and repairing the skin barrier.

8. Which Korean skincare routine should beginners start with?

If you’re new, we recommend starting with the basics:

• Cleanser

• Toner

• Moisturizer

• Sunscreen (most important for daily use)
  You can add serums, essences, and masks as you build your routine.

9. Are your products suitable for sensitive skin?

Yes. Many Korean skincare products are formulated with gentle, natural ingredients that are suitable for sensitive skin. Check individual product descriptions for details, and patch test before use.

10. How can I track my order on KBeauty.ca?

Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor your package until it arrives. We take pictures and/or videos when we ship orders, and delivery companies often take photos as proof of delivery. 

11. Are there extra customs or duty fees when ordering from KBeauty.ca? 

Not for the Canadian consummers, since KBeauty.ca is based in Canada, customers don’t pay international duties or hidden fees—only standard shipping and applicable Canadian taxes. For customers outside of Canada, Kbeauty.us is not responsible for customs duties, fees, taxes, and brokerage fees associated with packages shipped to destinations outside of Canada.

12. Does KBeauty.ca offer free shipping?

Yes, we provide free shipping on Canadian orders exceeding $49.00 in most areas. PO boxes and certain areas may fall outside our shipping zone and might not qualify for free shipping. As a result, we reserve the right to cancel orders at our discretion. (Check our shipping policy for details.)

13. How can I be sure the products on KBeauty.ca are authentic?

We work directly with Korean manufacturers and authorized distributors. Every product is guaranteed to be genuine.

14. What payment methods does KBeauty Canada accept?

We accept major credit cards, PayPal, and other secure online payment options. All transactions are processed safely through encrypted checkout.